1. When will my order ship?

Your order will be processed on the same business day that it is received (if you place an order Saturday, it will be processed on the following Monday assuming it's not a holiday). Most orders are shipped on the same business day they are processed, or the following business day. As long as the product is in stock (and barring any emergencies), we will do our best to ship your order within a few days of receiving it.

Please understand that once an item has been shipped (and the tracking has updated to reflect it is in the hands of USPS/UPS/FedEx/etc.) that it is out of our control. The shipper may have to deal with unforseen delays, and delivery dates are not guaranteed. USPS 2+ Day Delivery times are business days (so if your order has 2 day delivery that ships out on a Thursday, this order probably won't arrive till Monday), and are not guaranteed. If you need your package by an absolute certain time, please place your order well in advance, or call us to ask about expedited shipping.

If you are facing serious unexpected delays in delivery, please give us a call and we'll see if we can figure something out. 

2. Why is shipping so expensive?

Glass bottles are fragile and have a tendency to break. This means shipping them can be more challenging and frequently pretty expensive. If we could offer free shipping we would. Some places will offer discounted or free shipping, but charge $10+ for a bottle of sauce to offset the cost of shipping.

3. My hot sauce broke in transit, now what?

First, please avoid touching any broken bottles with your bare hands. Not only is broken glass dangerous, but hot sauce on open wounds can be quite the unpleasant experience. If you have a product break in transit, take photos of the package it was shipped in and inside of the package where the broken product is. Send these photos to info@halfmoonbaytrading.com and let us know what product was broken. Once we have this information, we will ship you a replacement ASAP. See the bottom of this page for more info.

4. Can we come visit you in person?

Sure! Our warehouse is located in Atlantic Beach, Florida (just east of Jacksonville). Our walk-in hours are from 9:45-4:45, but you can always give us a call to arrange a time if that doesn't work. Our address is 210 Mayport Road, Atlantic Beach, Fl 32233.

5. My favorite item is out of stock, when will it be back in stock?

Give us a call or email info@halfmoonbaytrading.com to ask about when we'll be back in stock for specific sauces. We get containers of sauce every 4-6 weeks typically (assuming there are no hold-ups), but we can't get every size of every sauce in every container. So we may be getting the 5oz size in, but we may not be expecting the gallon size in for a couple of months.

6. Why didn't I get a tracking number for my order?

Our website works in mysterious ways and sometimes it doesn't send the tracking number. Send us an email or give us a call and we will get that information to you!

7. Can I place an order over the phone?

Of course! Give us a call and we will take your order and payment information over the phone.

8. I want a custom gift basket, will you do that for me?

Yes! In this scenario, you can email/call us to provide which sauces you would like in the gift basket. We will then come up with a quote of what that custom gift basket will cost and how much shipping will cost.

9. What is your hottest sauce?

The ranking of our sauces is (from hottest to least hottest): En Fuego, Tropic Thunder, RadioActive, XXX, Pineapple Guava, "Quasi-Thai" SiRacha, Honey n' Habanero, Red, Gold, Mean Green, Smoky Chipotle, "ThaiSting," and Mango Passion.

10. What payment methods do you accept?

Payment Options:

  • Check
  • Money Order
  • Visa*
  • Mastercard*
  • American Express*

* Credit Card Information provided within this Web site is encrypted via a secure certificate.

11. How can I get cheaper sauce?

If you are wanting to purchase an order of 4 cases or more, we can offer wholesale pricing. We would be more than happy to provide you with wholesale pricing via email. Our website is not currently setup to accomodate wholesale pricing, so give us a call if you want to place a wholesale order.

12. I purchased your sauce somewhere else and am not happy with the product. How do I get a refund?

In this scenario, you should return it to where you bought it. Please feel free to reach out to us and let us know why you were unhappy with the product, as well as the product lot number (found on the bottom of the neck of the bottle). We are unable to process refunds for items not purchased directly from us.


Damage Claims, Shortages & Returns:

Half Moon Bay Trading Co. will not process reshipments for damage claims and shortages without the following procedures properly adhered to:

  1. If you receive goods in person and sign the delivery receipt without inspecting your shipment, you are fully responsible for any damages. Half Moon Bay Trading Co. will not accept damages that are not noted to the carrier's driver and recorded on the delivery receipt or damage report. This signed document is needed to file a claim with DHL, UPS or any of the carriers we use.
  2. In the event of damaged products being received, all freight carriers demand that you, the consumer, retain all outer & inner packaging materials associated with the shipment for possible inspection. Do not throw anything away for at least 10 days.
  3. All orders should be checked immediately and compared to the invoice that is shipped with the order. If the product is short of what the invoice indicates, please have the driver sign the delivery receipt noting what items are missing. If any are damaged, please have the driver make a note of it on the delivery receipt or bill of lading.
  4. Shortages and damages documented properly will be immediately reshipped via similar means to the customer.

Receipts and Confirmation

** Please e-mail us for shipping quotations on larger orders. Allow up to 2 weeks to receive your order, although 1 week should be the norm. Your charge receipt will be included with your order. Please e-mail customer service if you have questions about your order.